Role: Senior User Researcher
Contract Length: 12 months
Location: Hybrid/London, Manchester or Bristol
IR35: Inside
Pay Rate to Intermediary: £650 per day
Security Clearance: BPSS
Spinwell is recruiting for a Senior User Researcher for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SENIOR USER RESEARCHER
- Design a wide range of user research projects around different products, including the App and the National Data Library, supporting the strategic priorities of both client and the local government sector
- Lead and conduct a wide range of user research projects (from discovery to evaluative research, and from qualitative to quantitative research) with local councils
- Be bold and creative in trying out new methods and approaches, and actively seek out better ways to improve and do research
- Run high quality research projects end-to-end: planning, recruiting participants, conducting the research, analysis and reporting findings and insights and ensure learnings are being acted upon
- Involve colleagues and relevant senior stakeholders from across government departments and the local government sector throughout the end-to-end research process
- Work closely with product managers, designers and developers within client to turn user research findings into insights that feed into product or service decisions
- Produce impactful actionable insights to inform, guide (or even reset) design, product and strategic decisions at team and organisational level
- Be actively identifying research opportunities that would bring great value and impact to client in supporting our vision
- Persuade colleagues and stakeholders on evidence-based decision-making and the introduction of new research initiatives
SKILLS/EXPERIENCE OF THE SENIOR USER RESEARCHER
- Are rigorous and have exceptional research skills, but who also understands the balance between scrappy and rigour, and knows when to adopt which.
- Have extensive experience in a wide range of research methodologies and are able to execute them to high standards, from diary studies, ethnography to planning quantitative research and carry out data analysis using statistical techniques.
- Have strong analysis skills to distil hidden and longevity insights from research data
- Have a good understanding of the social and technological context for product and services and align research to understand the changing user behaviour
- Know it is not enough to report just interesting things about users and have a track record of translating research into real impact and value
- Have experience working with a variety of multi-disciplinary colleagues and stakeholders, bring them to the research journey, and experienced in advocating user centred design and persuade sceptical colleagues and stakeholders
- Are expert in communicating results and illustrate suggestions in compelling and creative ways to a broad and diverse audience including senior stakeholders
If you are a Senior User Researcher, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
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