Role: Content Designer – REF GDS CDDO-JB-326
Contract: Until financial end year
Location: Flexible with on site requirement in base location (London, Bristol or Manchester), 1 day a week ideally and occasional travel to the 3 locations for team away days/meetings etc (once every month/couple of months).
IR35: Inside
Rate to intermediary: £450 - £525 p/d umbrella
Clearance: BPSS
What you’ll do:
This role is on the Service Standard and Manual team. The Service Standard provides the principles for creating and running good public services. The Service Manual helps teams to create and run public services that meet the Service Standard.
Content designers on the Service Standard and Service Manual work with stakeholders, communities of practice and subject matter experts across the department and wider government. They update, iterate and improve standards and guidance, ensuring they meet the needs of service teams and reflect emerging good practice, resulting in better services for users. You’ll be joining a thriving community of content designers in the department and across government, with lots of opportunities to gain new skills and get advice and support from other content and user-centred design professionals.
Job description
As a content designer you will:
- create, improve and manage user-centred content using analytics, user feedback, user research and other sources of information
- contribute to and apply content principles and strategies
- identify the needs of users, write user stories and design content plans to create and publish the right content
- identity and collaborate effectively with stakeholders and communities of practice across government, making sure content is accurate and reflects good practice
- contribute to the cross-government and GDS content community
Who you are:
We’re interested in people with skills and experience in:
- content design - you should be great at creating, improving and publishing user-centred content, and you should have experience of working with content publishing systems
- using insights and analytics - you should know how to use analytics, user feedback, user research and other sources of information to make decisions about content and how to improve it
- stakeholder management - you should have experience of working with stakeholders or clients to understand their issues while maintaining content quality
- prioritisation - you should have experience of project management, including the ability to manage and prioritise different pieces of work and adapt to changing circumstances
- improving ways of working - you should know how to identify and communicate improvements to processes and ways of working