Role: Senior Service Designer
Contract Length: Likely to be 21/03/2026-17/04/2026
Location: Hybrid/Edinburgh or Glasgow
IR35: Outside
Pay Rate to Intermediary: £509.38 per day
Clearance: BPSS
Spinwell is recruiting for a Senior Service Designer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SENIOR SERVICE DESIGNER
The role of the Service Designer is based within User Centred Design department. The department offers a range of capability to the organisation including User Experience researchers, Interaction and Content Designers. User Centred Design covers a broad remit in working to understand our service user/customer and colleague needs and placing those at the heart of how we design and deliver our digital services, of how we organise our people and how we deliver operational processes.
Our community is embedded as part of cross-functional delivery teams, operational and corporate business units.
This role will be part of a multi-disciplinary team responsible for embedding a customer-centric culture by creating and adopting customer journey flows across our services, focussing on value-added outcomes that drive improvement activities across our domains.
SKILLS/EXPERIENCE OF THE SENIOR SERVICE DESIGNER
- Able to work collaboratively, navigating ambiguity and complexity with confidence.
- Demonstrate proficiency working within intricate service ecosystems, making informed decision in fast-paced and evolving environments.
- Able to listen to the needs of the technical and business stakeholders and interpret between them.
- Able to manage stakeholders’ expectations and be flexible.
- Capable of proactive and reactive communication.
- Facilitates difficult discussions within the team or with diverse senior stakeholders.
- Works with higher impact or more complex risks.
- Builds consensus between services or independent stakeholders.
- Leads others to make good design decisions mentoring others, through pairing and role modelling.
- Shares best practice.
- Can identify and understand constraints across the business or service and is able to communicate these and work within them.
- Able to challenge the validity of constraints ensuring RoS standards are being met.
- Providing direction on which tools and methods to use by using experience to meet the needs of users across a variety of channels.
- Able to make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase, building consensus between services or independent stakeholders.
- Able to identify problems or issues in the team dynamic and rectify them.
- Engages in varying types of feedback choosing the right type at the appropriate time and ensuring discussions and decisions are actioned as appropriate.
- Able to understand and utilise both quantitative and qualitative data in service designs projects.
- Visualising and implementing strategic service design end to end, applying different risk methodologies in proportion to the risk in question, with the ability to apply a digital understanding to their work and to identify and implement solutions for assisted digital.
- Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP) scope.
- Experience of utilising user research
- Designs service patterns for use across multiple services and can identify the simplest approach out of a variety of approaches.
If you are a Senior Service Designer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
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