Role: Charges Advisor REF 1730389
Contract Length: 3 months
Location: Hybrid/Redditch - 3 days per week on site
IR35: Inside
Pay Rate to Intermediary: £14.13 per hour
Spinwell is recruiting for a Charges Advisor for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE CHARGES ADVISOR
- Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and complaint, within set timescales
- Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate
- With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required
- Analyse data and ensure charges are accurately applied to accounts and invoiced
- Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry
SKILLS/EXPERIENCE OF THE CHARGES ADVISOR
- Experience of working in a financial, accounting, or income service
- Knowledge and experience of using and interpreting data and customer accounts to provide advice
- Knowledge of housing legislation or debt recovery
If you are a Charges Advisor, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us