Role: Service Desk Analyst - 106263
Contract Length: Until 31/03/27 with potential to extend
Location: Newcastle
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC
Spinwell is recruiting for a Service Desk Analyst for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SERVICE DESK ANALYST
- Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base
- Manage, support, asset track and maintain all associated hardware devices
- Rotation between phone and IT portal ticket support, and user facing assistance at deskside
- Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales
- Create, issue and manage/maintain corporate accounts for joiners/leavers
- Processing service requests
- Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary
SKILLS/EXPERIENCE OF THE SERVICE DESK ANALYST
- Minimum of SC clearance
- A passion for providing high levels of customer service
- Experience of working in a Service Desk environment
- A problem solver
- Able to maintain both a user and service focus by taking ownership and accountability of issues encountered
- Have experience in explaining technical issues to technical and non technical people, using and understanding new and emerging technologies to support this
If you are a Service Desk Analyst apply now or send your CV to Spinwell!
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