Role: HR Case Manager x 3 REF 107644
Contract Length: 4 months
Location: Remote with occasional travel for meetings
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: BPSS
About the Role
Spinwell is recruiting for an HR Case Manager an excellent opportunity within the public sector.
Key Responsibilities
The roles will provide experienced HR casework capacity across the group, supporting the effective management of complex, sensitive and high-risk employee relations matters while also contributing to improvements in how HR casework support is delivered. There are a number of roles and the successful candidates will do one or a few of these outlined below:
- In the Professional Standards Unit, the role will require effective engagement with a broad range of stakeholders, including senior leaders, HR Business Partners, the Ministry of Justice (external casework provider for some of group) and Government Legal Department helping ensure a consistent and high-quality service.
- Support the wider HR Casework Review and improvement programme. This may include analysing complex cases and litigation to identify trends, themes and opportunities for improvement, and translating learning from casework into better guidance and support for managers. One area of work will be the development of user-friendly guidance, process maps, decision tools, templates, checklists and other resources to help managers navigate HR matters confidently.
- Support delivery of specific group priorities, including implementation activity associated with the Worker Protection Act to land training and risk assessment into the organisations in client group.
- You will be able to provide expert HR advice, coaching and guidance to managers, senior leaders and colleagues. You will work on complex cases where there may be significant legal, organisational, safeguarding or reputational considerations, including misconduct, grievances, whistleblowing and employment litigation. You will assess evidence and risks, provide clear and proportionate advice and use their professional judgement to help managers and leaders achieve appropriate and defensible outcomes.
- Overall, these roles will combine expert casework delivery with practical service improvement, helping manage immediate pressures while supporting the development of a more preventative and sustainable future casework service.
Essential Skills and Experience
- You should have significant experience of managing complex and high-risk HR casework, with a strong understanding of employment law, HR policy and the legal, reputational, safeguarding and organisational risks associated with sensitive cases.
- You will need strong analytical and professional judgement, with the ability to assess evidence, identify risks and provide clear, proportionate and defensible advice and recommendations.
- Excellent written and verbal communication, coaching and stakeholder-management skills will be important, including the confidence to work with and appropriately challenge senior leaders and stakeholders.
- You should also have experience of planning and delivering HR services, improvements or targeted interventions, translating identified business needs, casework insights and emerging trends into practical solutions. You should be able to plan activity, identify priorities and stakeholders, develop appropriate interventions and support implementation, while considering how improvements can be embedded into the wider service.
- You should be able to use casework data, customer feedback and lessons from complex cases to identify themes and opportunities for improvement, and contribute to the development of practical tools, guidance, learning or other interventions that improve manager capability and customer outcomes.
- You will also need excellent organisational skills, with the ability to manage competing priorities, take ownership of work and deliver at pace, while working collaboratively and flexibly across HR and the wider business.
- CIPD Level 5 or equivalent relevant experience.
Disability Confident Scheme
The client supports the Disability Confident Scheme and is committed to providing fair and inclusive recruitment opportunities. Candidates with a disability who meet the minimum essential criteria for the role may be eligible for an interview under the scheme. Where application volumes are particularly high, the client may shortlist those candidates who best meet the role requirements.
Armed Forces Covenant
The client supports the Armed Forces Covenant and is committed to helping veterans and military spouses or partners access employment opportunities. Eligible veterans and spouses or partners of Armed Forces personnel who meet the minimum essential criteria may qualify for an interview under the client’s applicable recruitment scheme. Where application volumes are particularly high, shortlisting may be necessary.
How to Apply Under These Schemes
If you believe you qualify under either scheme, please inform your Spinwell recruitment consultant when applying and quote the relevant vacancy reference. We will explain the applicable process and confirm your request with the client.
Reasonable Adjustments
If you require reasonable adjustments at any stage of the recruitment process, or would prefer an alternative or more accessible method of communication, please let us know. We will work with you and the client to accommodate your needs wherever reasonably possible.
Candidate Privacy Notice
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