Role: Contract Support Officer REF 107978
Contract Length: 12 months
Location: Hybrid/Liverpool - 2 days in office a week
IR35: Inside
Pay Rate to Intermediary: £400 per day
Security Clearance: BPSS
About the Role
Spinwell is recruiting for a Contract Support Officer an excellent opportunity within the public sector.
Key Responsibilities
The client is executing a strategic shift away from manual legacy processes toward an automated procurement support function. By automating internal workflows and enforcing strict digital compliance gates, this role directly addresses the resourcing deficits and administrative waste that currently hinder procurement agility and PA23 compliance.
- Service Delivery Partner (SDP) Contract Management: Oversee day-to-day contract administration, performance, and operational delivery under the SDP contract, including Google Drive migrations and SLA and invoice monitoring.
- Invoice Improvement & Automation: Manage and streamline invoice reconciliation processes, introducing automated tools and workflows to eliminate manual errors and improve invoice processing efficiency.
- Assessment Tracking & Volume Control: Track and monitor supplier assessment pipelines to ensure throughput stays within the 250/month threshold and maintain 100% compliance with 30-day turnaround SLAs.
- Process Review & Solution Implementation: Review administrative workflows and manual processes to identify efficiencies, design streamlined procedures, and implement sustainable solutions that eliminate operational waste.
- AI & Continuous Improvement (CI): Develop, test, and deploy AI tools and automated prompts to optimise daily procurement operations and remove repetitive data processing bottlenecks.
- Central Digital Platform (CDP) Rollout: Drive Procurement Operations engagement with the CDP product team to prepare for and execute the operational rollout of automated digital FVRA tools.
- Supplier Engagement & Risk Management: Lead supplier communications across compliance stages, issuing standstill notifications at least 30 days prior to eliminate legal challenge overlap risks.
- Governance, Systems & Guidance: Utilise internal IT and digital eSourcing portals in line with public procurement regulations, maintaining clear audit trails while supporting and guiding junior team members.
Essential Skills and Experience
The technical proficiency of the candidate is the primary engine for the "Capacity Recovery" and "Efficiency" outcomes required by the directorate. By applying these skills, the Practitioner will help remove the reliance on legacy technology and manual Excel workarounds that currently block operational agility.
- Contract Lifecycle & Governance: End-to-end oversight of a supplier contract, including key milestone tracking, compliance monitoring, risk mitigation, and leading continuous improvement initiatives to enhance contract performance.
- Strategic Supplier Relationship Management: Proactive engagement with key suppliers to resolve operational escalations, negotiate terms, drive service delivery improvements, and maintain clear communication channels across all project stages.
- Workflow Efficiency & Process Improvement: Experience in reviewing administrative workflows and manual processes to identify efficiencies, implement solutions, and eliminate operational waste.
- AI & Digital Tool Development: Practical experience in using and developing AI tools, automated prompts, or digital solutions to drive continuous improvement and workflow automation.
- Organisation & Stakeholder Management: Excellent ability to prioritise workloads independently under tight operational deadlines, alongside strong skills in communicating with internal and external stakeholders.
Experience:
- Leading contract management and supplier relationship management activities while embedding continuous improvement methodologies across procurement workflows.
- Designing, implementing, and rolling out AI tools and automated solutions to streamline commercial compliance checks, eliminate manual administrative tasks, and optimize digital data processing
Disability Confident Scheme
The client supports the Disability Confident Scheme and is committed to providing fair and inclusive recruitment opportunities. Candidates with a disability who meet the minimum essential criteria for the role may be eligible for an interview under the scheme. Where application volumes are particularly high, the client may shortlist those candidates who best meet the role requirements.
Armed Forces Covenant
The client supports the Armed Forces Covenant and is committed to helping veterans and military spouses or partners access employment opportunities. Eligible veterans and spouses or partners of Armed Forces personnel who meet the minimum essential criteria may qualify for an interview under the client’s applicable recruitment scheme. Where application volumes are particularly high, shortlisting may be necessary.
How to Apply Under These Schemes
If you believe you qualify under either scheme, please inform your Spinwell recruitment consultant when applying and quote the relevant vacancy reference. We will explain the applicable process and confirm your request with the client.
Reasonable Adjustments
If you require reasonable adjustments at any stage of the recruitment process, or would prefer an alternative or more accessible method of communication, please let us know. We will work with you and the client to accommodate your needs wherever reasonably possible.
Candidate Privacy Notice
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