Role: Service Design and Transition Manager REF 106435
Contract Length: 253 days
Location: Remote/Croydon - very occasionally need to go to the office
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC requested
About the Role
Spinwell is recruiting for a Service Design and Transition Manager (SDTM) for an excellent opportunity within the public sector.
Key Responsibilities
- We are looking for individuals with a background in IT Service Management, and experience of successful Service Design and Transition.
- SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place.
- SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
- SDTMs will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
- SDTMs will be part of the SADI practice and will contribute to the definition of standards and continual service improvement.
Essential Skills and Experience
- Experience of successful Service Design and Transition.
- Experience in ITIL aligned Service Management
- Setting expectations and managing stakeholders, both internal and external.
- Experience in onboarding third party suppliers.
- Experience of Service Design and Transition in Medium to Large Organisations.
Disability Confident Scheme
The client supports the Disability Confident Scheme and is committed to providing fair and inclusive recruitment opportunities. Candidates with a disability who meet the minimum essential criteria for the role may be eligible for an interview under the scheme. Where application volumes are particularly high, the client may shortlist those candidates who best meet the role requirements.
Armed Forces Covenant
The client supports the Armed Forces Covenant and is committed to helping veterans and military spouses or partners access employment opportunities. Eligible veterans and spouses or partners of Armed Forces personnel who meet the minimum essential criteria may qualify for an interview under the client’s applicable recruitment scheme. Where application volumes are particularly high, shortlisting may be necessary.
How to Apply Under These Schemes
If you believe you qualify under either scheme, please inform your Spinwell recruitment consultant when applying and quote the relevant vacancy reference. We will explain the applicable process and confirm your request with the client.
Reasonable Adjustments
If you require reasonable adjustments at any stage of the recruitment process, or would prefer an alternative or more accessible method of communication, please let us know. We will work with you and the client to accommodate your needs wherever reasonably possible.
Candidate Privacy Notice
By applying for this vacancy, you acknowledge that Spinwell Global Limited will process your personal information for recruitment purposes and may contact you about other suitable opportunities. Your details may be retained for up to 24 months from your last meaningful interaction with us, in accordance with our Recruitment & Website Privacy Notice, available at www.spinwellglobal.com.
Disability Confident Scheme
The client supports the Disability Confident Scheme and is committed to providing fair and inclusive recruitment opportunities. Candidates with a disability who meet the minimum essential criteria for the role may be eligible for an interview under the scheme. Where application volumes are particularly high, the client may shortlist those candidates who best meet the role requirements.
Armed Forces Covenant
The client supports the Armed Forces Covenant and is committed to helping veterans and military spouses or partners access employment opportunities.Eligible veterans and spouses or partners of Armed Forces personnel who meet the minimum essential criteria may qualify for an interview under the client's applicable recruitment scheme. Where application volumes are particularly high, shortlisting may be necessary.
How to Apply Under These Schemes
If you believe you qualify under either scheme, please inform your Spinwell recruitment consultant when applying and quote the relevant vacancy reference. We will explain the applicable process and confirm your request with the client.
Reasonable Adjustments
If you require reasonable adjustments at any stage of the recruitment process, or would prefer an alternative or more accessible method of communication, please let us know. We will work with you and the client to accommodate your needs wherever reasonably possible