Role: Housing Income Manager REF 1676283
Contract Length: Cover long term sickness, but roughly 2 months with possible extension
Location: Hybrid/Redditch - 2 to 3 days in the office each week
IR35: Inside
Pay Rate to Intermediary: £35 per hour
Spinwell is recruiting for a Housing Income Manager for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE HOUSING INCOME MANAGER
- Support and collaborate with the strategic and operational managers in delivering the vision, strategies and goals for the Housing Income and Tenancy Sustainment services, deputizing where reasonably requested to maintain smooth operations.
- Be responsible and accountable for delivering a compliant and seamless technical and customer service under the legislative and regulatory framework, with a firm focus on sustainment, engagement and satisfaction, with eviction as a last resort.
- Through your Team Leaders, be responsible and accountable for leading, managing and developing your team in the positive and effective delivery of services that maximise revenue to the Housing Revenue Account (HRA) including dwelling and garage rent collections and primary debt recovery, service charging to tenants and leaseholders, section 20 consultation collections, and recharging that is customer centric, with regard for equality and diversity, and with the highest degrees of integrity and professional standards.
- Through your Team Leaders be responsible for the collection and minimization of former tenant debts, to meet or exceed targets for bad debt provision set by the Councils Corporate Management Team.
- Collaborate closely with landlord services Managers and Team Leaders to take the lead on key decision making around service of relevant legal notices and actions, ensuring compliance with pre-action protocols and legislative requirements, and that eviction is a last resort.
- Collaborate closely with Neighbourhood and Tenancy Manager to continually improve shared processes between both teams and ensure Officers understand the importance of collection of rent and take action to ensure they do not impact negatively on rental income.
- Be proactive in identifying other sources of additional income to develop and support new services and initiatives that support the maximization of income into the HRA.
- Be responsible and accountable for the data driven performance of your teams, based on agreed targets, and performance indicators, ensuring performance is monitored, controlled, continuously improved, and reported on with a high degree of integrity and transparency, so that positive and adverse variances that impact the service are celebrated, or mitigated against risk and service failure through clear proposals for action.
- Be responsible and accountable for the prudent management of finances, funds, budgets, and grant funding. Responsible for robust control of expenditure, cost reductions and identification of sources of additional income to develop and support new services and initiatives. Always act with integrity and transparency in managing and reporting on all financial matters.
- Be responsible for ensuring all team members receive regular one to ones and conversations with their line managers regarding performance and expectation of the role.Provide clarity of all regulatory KPI’s and internal improvement targets to ensure the teams have the appropriate clarity and focus on their role.
- Be responsible and accountable for leading and championing compliant and high performing housing teams, using agreed targets and data to deliver effective and efficient services that are customer centric, equitable, engaging and satisfying to customers.
- Operate all Council policies on the employment of staff, including recruitment, terms and conditions of contract, discipline, grievance, sickness absence, equalities, performance management, compliments, and complaints.
- Support the team’s in achieving their personal and professional aspirations and ensure success is celebrated.
- Share up-to-date knowledge and experience of housing legislation, regulations, standards, protocol, guidance, policy, and practice including the Housing and Welfare Reform Acts, Service Charging Regulations, Rent Standard, Leaseholder Reform and any other relevant legislation or regulation in operation at the time.
- Maintain excellent working relationships with partners and key stakeholders to ensure inclusive, consistent and robust decision making is delivered across the services.
- In support of Team Leaders, ensure Officers recognize all emerging safeguarding risks in adults and children and are active in prioritising safeguarding cases and driving responses to successful outcomes.
- Be responsible for all risk management, including assessments and measures to ensure safe delivery both within your team and across the service generally.
- Nurture and maintain partnership work and collaborations with all internal and external teams, agencies, and partners relevant to successful delivery of your service and the wider housing service.
- Be responsible and accountable for effective development implementation and operation of relevant IT systems in relation to delivery of services.
- Act as a second line of support and reference for Officers/Managers operating any relevant duty system as and when required.
- To think critically and share ideas, and ways of working to achieve a culture of continuous improvement and efficient and dynamic service delivery.
SKILLS/EXPERIENCE OF THE HOUSING INCOME MANAGER
- Min Level 4 qualification related to housing management and social housing practices and to maintain annual CIH membership
- At least 5 years demonstrable experience specific to the role, or demonstrable experience, with transferable skills within the social housing sector
- At least 2 year relevant and recent experience in a senior or managerial role
- At least five years demonstrable experience of working in the provision of Housing and Advice Services, with at least two of those years at managerial level
- Knowledge and experience of the Housing Act 1996 and relevant associated legislation in managing, controlling and maximizing income to Housing Revenue Accounts, and the control and recovery of housing related debts
- Demonstrable experience of process and service improvement delivered through project management methods
- Demonstrable experience of leading and championing successful culture change
- Demonstrable experience of staff management, including dealing with conflict, resistance, complex and contentious issues and performance
- Experience of managing performance, monitoring compliance, and taking corrective action
- Experience of monitoring of SLA’s
- Demonstrable experience of collaboration and partnership working that has achieved excellent outcomes or better performance
- Demonstrable experience of managing a wide variety of enquiries and complaints to satisfactory outcomes
- In depth knowledge of experience in the application of legislation, regulation, and policy in relation to the provision of relevant services
If you are a Housing Income Manager, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
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